Privacy Policy

Last update: March 17. 2016 

I. General

This Privacy Policy outlines how Strauss Water Canada (“we” or “us”) manages the personal information you provide to us. When you use our website at (the “Website”), make a purchase in one of our retail locations, or contact us about a question or concern, we may collect information, including information you provide to use (like your name, address and email address), information relevant to processing your transactions (like your credit card information), and information collected automatically via the Website (like cookies). We use such information to process your orders, to offer the services of the Website, and to enhance users’ experiences on the Website. By accessing or using the Website, you consent to the terms of this Privacy Policy. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, do not make a purchase, or access or use the Website, or provide us with any personal information.

II. Information We Collect

a. Information You Provide

Strauss Water Canada collects certain personal information you provide to us (such as your name, address, telephone number or e-mail address). If you complete a transaction on our Website or at one of our retail locations, we may also collect your credit or debit card information. Personal information is information that identifies or could reasonably be associated with you. You can choose not to provide us with such personal information although this may affect your ability to complete transactions, or to receive communications with us. 

b. Automated Information Collection

We receive and store certain types of information when you interact with our Website, emails and online advertising. This may include information such as the type of Internet browser or computer operating system you are using and the domain name of the website from which you linked to the Website. We use this information to optimize our Website and the services we provide. In addition, when you view the Website, we may store some information on your computer in the form of a "cookie" or similar file. Cookies are small pieces of data which are stored on your computer to allow your Internet browser to remember something about a website. At your option, you may turn off our cookies using the applicable features contained in your Internet browser; however, doing so may prevent you from accessing all or part of the Website. We do not link your cookies to other personally identifiable information about you.

c. Social Media

We may offer you the opportunity to engage with us through third-party social networking websites, plug-ins and applications. Through these platforms, you may allow us to access information associated with your social media account. We may use this information to confirm your identity and to personalize your experience on our Website.

d. Email Suscrption 

You may to receive communications by mail or email from us; you may opt out of such communications at any time by contacting us at the email address below. Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes such as providing updates on installation, product delivery, customer service responses or recall notifications. To opt out any time, please contact us or use the “unsubscribe” option found in the footer of all email marketing communications. 

III. How We Use and Disclose Your Information

Strauss Water Canada may use the information we collect to process a transaction or respond to your inquiry, to help us better understand your needs how we may improve the products and services that we offer you, and to contact you in accordance with applicable law. 

Your information may be shared with agents or contractors of Strauss Water Canada (including independently operated certified installers) in connection with services that these individuals or entities perform for Strauss Water Canada. Our successors and assigns may collect and use your information for substantially similar purposes as described in this Privacy Policy. Except as set out in this Privacy Policy, we do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may, however, disclose your personal information in the following limited circumstances:

  • As necessary to our service providers that help us with our business operations; 
  • If necessary to protect the safety or security of users of the Website, to detect and prevent fraud or abusive behaviour, or when otherwise required or permitted by law; 
  • In the event that we sell, transfer or otherwise dispose of the business to an affiliate, successor, assign or other third party entity; or 
  • With your consent.

Otherwise, Strauss Water Canada will not disclose your personally identifiable information to others without your consent. 

IV. Security

Strauss Water Canada takes seriously our commitment to keep secure the data you provide us and will take reasonable precautions to protect your personally identifiable information from access, loss, misuse or alteration. Agents or contractors of Strauss Water Canada who have access to your personally identifiable information in connection with providing services for Strauss Water Canada are required to keep the information confidential and are not permitted to use such information for any other purpose. Strauss Water Canada keeps your personal information only as long as it is required and we destroy, delete or convert such information into an anonymous form when it is no longer required.

V. Children

If you are under the age of majority in your province or territory of residence, please be sure to ask your parents or other responsible adult for permission before providing any personally identifiable information to us. 

VI. External Links

Our Website may contain links to external websites. This Privacy Policy only applies to personal information that we collect and use on or through the Website. We are not responsible or liable for the content or activities of any linked websites, or for the privacy practices of third parties. We strongly recommend that you review a third party’s privacy policy before disclosing any personal information to the third party. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback you may have about third party websites that are linked through our Website.

VII. Questions or Concerns

Strauss Water Canada endeavours to ensure that any personally identifiable information provided to us is kept accurate, current and complete for the purposes for which the information is used. If you have questions or concerns about the data we maintain about you, or this Policy, or if you want us to edit or delete the information we maintain about you, please contact us at: [email protected] (addressed in the subject line to our "Chief Privacy Officer"). Strauss Water Canada is located at 1751 Richardson, Suite 4600, Montreal, Quebec, H3K 1G6

VIII. Amendments

Strauss Water Canada reserves the right to change this Privacy Policy, and any of our policies and procedures concerning our practices for managing personal information, at any time and without prior subject to applicable law. If we have modified or amended this Privacy Policy, we will post the most current version on our Website and note at the top of this Privacy Policy the date on which this Privacy Policy was last updated. Any changes that are made to this Privacy Policy will apply to both any personal information that we hold prior to the effective date of the amended Privacy Policy and any personal information that we collect on or after such effective date.