FAQ

General FAQs
  • What is covered by my monthly rental agreement?

    Everything you need to ensure you have uninterrupted access to pure, tasty and perfectly chilled or heated water delivered directly from your Strauss WaterBar. Your monthly fees include: the rental of the Strauss WaterBar for the duration of your subscription, a replacement filter delivered to you automatically every 6 months, a replacement UV lamp delivered to you automatically every year, descaling pods upon request, and a lifetime warranty that includes remote trouble-shooting with our Customer Care Experts or potential replacement of your Strauss WaterBar. Read more about Strauss WaterCare here

  • What is WaterCare?

    Visit our Strauss WaterCare page for details about the Strauss Water pro-active consumable replacement program.

  • As a subscriber, do I own my Strauss WaterBar?

    If you pay the one-time purchase price, your WaterBar or Built-in is yours. If you’re a subscriber, the Strauss WaterBar is a rental unit, installed in your home for as long as you remain subscribed to Strauss Water Canada WaterCare program. Should you wish to cancel your subscription at any time, a Strauss Water technician will be dispatched to your home to disconnect and remove the unit.

  • Am I locked in to a contract?

    If you rent a Strauss WaterBar, there is a monthly contract in the rental agreement. If you buy, there is no contract. We are so confident that we will change the way you think, drink and live with water that you won’t be able to live without us. There are no strings attached and no hassle – you can cancel at any time and, for a nominal fee, we’ll even take care of uninstalling and picking up your Strauss WaterBar. 

  • Where can I see a Strauss WaterBar and Strauss Water Built-in solution?

    We invite you to contact our sales team at 1.855.5.h2o.365 (1.855.542.6365) or [email protected]

  • What is the difference between tap water and Strauss water?

    Our Strauss products take municipally treated and supplied water and puts it through a filtration and purification system, leaving you with healthy, great tasting, chilled or boiling water. Read more about the Strauss Water Technology

  • Do your Strauss Water solutions treat limescale?

    Limescale is a crystallization of natural minerals (Calcium and Magnesium), which can be found in water. During the process of boiling water they crystallize and form into a visible substance. The Calcium and Magnesium are healthy and essential minerals for the human body. It has been scientifically proven that water enriched with Calcium and Magnesium is good for your health. Our Strauss WaterBars and Built-in solutions  do not filter these or other essential minerals.

  • Is fluoride removed from the water?

    Our Strauss Water purifiers and fiters do not change the mineral composition of the water, and thus do not extract the fluoride. For more information about fluoride in you water supply, please contact your local water authority as the fluoridation process varies by location.

  • Is chlorine filtered from the water?

    Our Strauss Water products include an active carbon filter which removes 99% of chlorine and its unpleasant odour and taste.

  • Can I install a Strauss WaterBar or Strauss Water Built-in solution myself?

    It is strongly recommended that a a certified Strauss Water technician install your Strauss Water system. This ensures quality installation and validates the warranty.

  • What are the Quality Certifications?

    Quality Certifications

     European Conformity Certification European Conformity Certification 
     Federal Communications Commision (USA) Certification Federal Communications Commission (USA) Certification
     Service Quality Standard (ISO 9000) Certification Service Quality Standard (ISO 9000) Certification
     National Sanitation Foundation (Standards- NSF 42, 53, 55 Class B) Certification National Sanitation Foundation (Standards- NSF 42, 53, 55 Class B) Certification
     Standards Institution of Israel (Standards IS 1505 part 1) Certification Standards Institution of Israel (Standards IS 1505 part 1) Certification
     Standards Institution of Israel (Standards IS 5452) Certification Standards Institution of Israel (Standards IS 5452) Certification  
     Underwritiers Laboratories Certification Underwriters Laboratories Certification
     Water Regulatons Advisory Scheme Certification Water Regulatons Advisory Scheme Certification  
     Restriction of Hazardous Substances Directive Certification Restriction of Hazardous Substances Directive Certification
     Water Quality Association (WQA) Gold Seal Water Quality Association (WQA) Gold Seal
Strauss WaterBar FAQs
  • How often do I need to change the Strauss WaterBar filters and lamps? Am I able to change the filters and lamps myself?

    It’s quick and easy to change the filters and lamps. Click here to see our Strauss WaterBar How To videos.

    We’ll automatically* send you filters and purifiers as they come due, every 6 months. Included will be a simple instruction guide letting you know what to do (but it’s as easy as pop the old ones out and pop the new ones in). If you have any questions call our Customer Care Experts and they’ll talk you through it.

    *with your WaterCare subscription. 

  • How should I clean my Strauss WaterBar?

    Use a soft cloth and lukewarm water to clean the body and a dry cloth to wipe down the control panel.

    Do not use harsh detergents, concentrated cleaning fluids, solvents or abrasive cleaning aids. Remember that the Strauss WaterBar is connected to an electrical outlet so do not wet the back with water (water and electricity don’t really mix!).

  • Are my children able to dispense hot water?

    To keep your little ones safe, all Strauss WaterBars are equipped with an optional hot water child protection lock.

  • Is the water really boiling?

    The Strauss WaterBar hot water temperature is maintained at 92-96°C – perfect for tea and coffee. The extra hot button boosts the temperature to 99°C for those that prefer their water even hotter.

  • How much water do the Strauss WaterBars provide?

    The Strauss WaterBar is connected directly to your main water supply so you will never have to worry about running out – you will always have an unlimited supply of purified chilled and boiling water. It does take time, however, to heat and chill the water if you have emptied the 1.6 litre cold tank or the 1.4 litre hot tank. Both the T6 and the T7 Strauss WaterBars can provide 60 cups (200 ml) of hot water per hour and 40 cups (200 ml) of chilled water per hour.

  • Does the Strauss WaterBar use a lot of energy?

    Every Strauss WaterBar has an energy-saving function that reduces the maintained hot water temperature to 60°C rather than the regular temperature of 92-96°C. This ensures that our Strauss WaterBars are energy efficient. You can personalize two wake-up times on the Strauss WaterBar to ensure that the water is ready to go when you need it to start your day. 

  • Where can I install my Strauss WaterBar?

    Your Strauss WaterBar can go wherever you choose within 2 metres of an electrical socket and within 20 metres of the main water supply line. We recommend that you do not position the Strauss WaterBar too close to a continuous heat source. Our technician will be happy to advise on the best location when he visits to do your installation – you can even try a few counter top positions before settling on what’s best for you.

  • Can I install a Strauss WaterBar inside a cabinet or a recess?

    Like all other electrical appliances, it is necessary to leave a 10cm gap between the back of the Strauss WaterBar and the wall to allow adequate air circulation. If the Strauss WaterBar is installed inside a recess (built in) please make sure that the size of the recess has the following minimum measurements: Height - 38 cm, Depth - 45 cm.

  • Can you install a Strauss WaterBar even if I have a stone or wooden countertop?

    Yes! Our installers have had specialist training and are equipped to drill through granite, marble, metal, concrete, wood and just about any work surfaces.

Strauss Water Built-in FAQs
  • Where can I install my Strauss Built-in solution?

    Your Strauss Built-in should be installed at your sink, normally next to your sink faucet. Our technician will be happy to advise on the best location when he visits to do your installation.

  • Can you install a Strauss Water Built-in even if I have a stone or wooden countertop?

    Yes! Our installers have had specialist training and are equipped to drill through granite, marble, metal, concrete, wood and just about any work surfaces.

  • How should I clean my Strauss Water Built-in system?

    Use a soft cloth and lukewarm water to clean the body.

    Do not use harsh detergents, concentrated cleaning fluids, solvents or abrasive cleaning aids.